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The online store contains two different types of products, Online Exclusive products and _Course P_roducts. These products ship from different locations, therefore have separate shipping rates. If an order contains at least one product from each category, the lowest price shipping option from each category will be combined. For example, if your purchase contains two Online Exclusive product and two Available at the Property product, the shipping will total $25. Online Exclusive Products are made to order and will ship out, once customized in approximately 5 - 10 business days. These products have Tiered Flat Rate Shipping: - 1 Product = $6 - 2 Products = $11 - 3+ Products = $15 **Gear Lab Products **(customizable headcovers and scorecard holders) - These products are made fully custom and take approximately 4-5 weeks to ship out Available at the Property Products are currently available and will ship out in approximately 1 business day. Because of this there are multiple shipping rates available. - Standard Delivery - $15
Online Exclusive Products Every order that includes logo’d products is made to order. While we do offer returns, we ask our customers to limit returns when possible. For example, if you have sizing questions we are readily available to help talk you through the sizing and help determine what might be best for you, prior to placing your order, as opposed to ordering multiple sizes and planning to return what doesn't fit. This helps us serve you best and keep product and shipping costs down. All returns must be postmarked within fourteen (14) days of the date the item was delivered. All returned items must be in new and unused condition. RETURN PROCESS To return an item, please email customer service at firstname.lastname@example.org with your order number, and the items you would like to return/exchange. Alternatively, you may call us at 646-687-7510 or live chat with us using the chat widget found in the bottom right hand corner of the online pro shop website. Once we have processed your return we will email you a prepaid shipping label to use to return the product(s) to us. Enclosed with your package. REFUNDS After receiving your return, we will process your return or exchange. Please allow at least seven (7) business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. EXCEPTIONS The following items cannot be returned or exchanged (unless a product arrives damaged): Personalized Items (items embellished with initials, etc - not including logos) Final Sale Items For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange If you have any questions concerning our return policy, please contact us by: Calling us at 646-687-7510 Using the live chat widget in the bottom right hand corner of the online pro shop website Email us at email@example.com Available at the Property Products All Available at the Property products ordered that are sold out of our on-course pro shop inventory must be returned in-person at the course, or by mailing the product back at the customers expense. The club will offer you an exchange, or store credit to be used on other Available at the Property products.